Return Policy

RETURN POLICY

Effective August 1, 2019, return authorizations will be processed according to the following requirements:

• Returns must be made within 60 days of the original purchase date.
• No returns on "special order" merchandise, unless the manufacturer grants prior authorization and will be subject to all terms, fees and freight costs to the manufacturer location.
• All special order material is 100% the responsibility of purchaser. Once the product is loaded or shipped from the factory, the order cannot be cancelled.
• Restock charge of 30% will be applied.
• No returns on ceramic, laminate or wood trim. No returns for opened cartons of ceramic, laminate or wood flooring.

Minimum Quantities:

• Resilient sheet vinyl and carpet - 15' minimum.
• VCT, residential and ceramic tile - 5 cartons (same pattern & dye lot).
• Material that has been dropped and/or discontinued is not returnable.

Credits will be issued, net of restock charges, after inspection of goods.

Cut orders for carpet and vinyl orders which are cancelled after the material is cut in our warehouse are subject to our return policy and restocking charges.